Refund and Returns Policy
Introduction
Thank you for shopping at fumio. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for refunds and returns on our website, https://www.fumio.store. Please read it carefully to understand your rights and responsibilities.
Returns
Eligibility for Returns
You may return most items within 30 days of delivery, provided they are in their original condition: unused, unwashed, and with all tags attached. Returns are not accepted for final sale items, personalized products, or items that have been worn or damaged after delivery.
How to Initiate a Return
To start a return, please contact our customer service team at [email protected] or +1 (904) 803-0814. Include your order number and the reason for the return. We will provide you with a return authorization and instructions for shipping the item back to us at 8633 West Franklin Avenue, Jacksonville, Florida 32238, United States.
Return Shipping
You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Processing Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days. The timing may vary depending on your payment provider.
Partial Refunds
Partial refunds may be issued in the following cases:
- Items returned with signs of use or damage not present at delivery.
- Missing parts or accessories from the original package.
- Items not in their original condition, as described in our return eligibility criteria.
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [email protected] with your order details and the reason for the exchange.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (904) 803-0814
- Address: 8633 West Franklin Avenue, Jacksonville, Florida 32238, United States
Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page, and your continued use of https://www.fumio.store constitutes acceptance of those changes.